Program Manager, Operation Excellence

Gurugram | Full Time | Operations | 2-4 Years


We are a technology-enabled company that is shaping the future of logistics for the world. Founded in 2014, we are transforming the sector with our global-first driver relay model made possible through a unique mix of next generation data science and operational excellence. Grounded in the mission of making logistics human, we have fundamentally changed the truck driver’s job from a ‘months-away-from-home’ job to a ‘day’ job. Unlike conventional truck drivers, relay pilots drive from pitstop to pitstop (under 300 kms) and return to their families the same day, thus, creating huge social dividend.

Relay trucking also ensures 50-70% reduction in turnaround time and highest reliability for clients, helping them reinvent their business models – serving new markets, reducing inventory and significantly cutting costs. Listed among the world’s top emerging businesses and backed by marquee investors, we are working on a vision to build a completely technology-enabled RaaS (Relay as a service) marketplace to define the way goods move on roads in India and the world.

What will you do ?

 Identifying, prioritizing and implementing initiatives to improve productivity, quality, customer service and/or reducing costs and complexity  Develop, implement and govern KPIs reporting for the portfolio of programs, providing visibility to the milestones and performance across all projects.  Develop and maintain operational excellence project plans, identify resource needs, and manage project schedule; collaborate effectively across teams to agree timelines and deliverable.  Continually challenge the status quo and persistently dig for improvement opportunities  Establish a passion for operational excellence within operations  Manage large highly complex programs that will accelerate operational, productivity and customer experience improvement across the organization.  Serve as facilitator and champion for operational excellence across the company. Coach, mentor and support colleagues in achievement of initiatives and targets.  Apply analytical expertise on operations to conceptualize projects, build stakeholder alignment, and drive projects to achieve strategic goals / rationalize cost & quality performance

Who we are looking for ?

 Engineer/MBA with 2 - 4 years of experience in consulting, CI or Ops excellence role  Ability to influence stakeholders across the organization without direct reporting lines  Proven experience and knowledge of process improvement tools, methods, and techniques  Proven experience in driving continuous improvement initiatives  Substantial experience in program/project management or an equivalent operational role  Ability to interpret, analyse, and understand complex data sets