Payment terms

RIVIGO operates one of India's largest trucking network. We take pride in delivering an excellent experience to both our Demand partners and Pilots.

We are committed to ensure that we collect the advance payment for platform trips within 24 hours of vehicle placement and balance within 30 days of POD delivery to the Customer. Similarly, we are committed to collecting PODs within 15 days of trip end date and delivering them to the Customer. Both are critical to ensure that both the Customer and Rivigo can efficiently manage their working capital.

For enabling the same, we have standardized payment terms for all trips flowing through Relay platform.

Important: These payment terms will be applicable on trips which started on or after 1st Jan 2020. RIVIGO Management reserves the right to modify these terms at any point on their discretion.

Trip cancellation charges

Cancellation by demand

Note: Cancellation charges payable after assignment only. Charges payable to supplier only if truck details were shared within 60 mins of assignment, RIVIGO wasn't able to find another load for supplier within next 6 hours and truck reached loading point within 2 hour of loading time.

Note: Cancellation charges payable after assignment only. Cancellation charges to demand only payable if RIVIGO fails to find another supplier for same load within 4 hours of cancellation.

Destination charges

Detention charges

For market vehicles (charges per day)

Note: If loading and unloading time is not mentioned on POD, then detention charges are not applicable

• No detention charge for upto 24 hours or same day loading
• Day 3 and 4, detention charges are 1.5x
• Day 5 onwards, detention charges are 2x

For express vehicles (charges per day)

Note: If loading and unloading time is not mentioned on POD, then detention charges are not applicable

• No detention charge for upto 24 hours or same day loading
• Day 3 and 4, detention charges are 1.5x
• Day 5 onwards, detention charges are 2x

Late charges

Late advance payment (charges per day)

Note: Delay on advance payment considered from Vehicle out time at loading warehouse, and is payable only for trips where tracking is enabled via GPS or Pilot app successfully. RIVIGO reserves the right to determine if the trip was succesfully tracked or not.

Late delivery for market vehicles

Note: Daily trip run will be calculated at 350km/day from loading date.

Late delivery for express vehicles

Note: Daily trip run will be calculated at 800km/day from loading date.

Late POD submission

Late balance payment